The Importance of Patient Experience and Satisfaction in Your Practice
Louis C. Keiler, MD
Louis C. Keiler, MD, Kettering Medical Center, has been studying patient satisfaction and administering direct questionnaires to patients for over 5 years. He first became interested in the topic when completing a retrospective series in residency. At the time, he observed that patient perception of toxicity severity, CTCAE definitions and physician observations could be disparate. This disconnect in how physicians graded treatment toxicities and how patients reacted to those same outcomes made him realize this was an area of medicine that was largely ignored.
In September 2014, at the 56th annual meeting of the American Society for Radiation Oncology (ASTRO), Dr. Keiler and researchers from Kettering Medical Center and the University of Cincinnati College of Medicine presented differences in patient satisfaction between external beam radiation therapy (EBRT) and accelerated partial breast irradiation (APBI) via HDR brachytherapy. View Poster
Among the study’s conclusions was the discovery that catheter-based APBI treated patients were significantly happier and reported less toxicity than patients in the matched whole breast EBRT cohort. Dr. Keiler shares his comments on the importance of patient satisfaction in today’s healthcare environment. Read More…